Virgin Atlantic Pre-Travel FAQs

How can I order my test?

Head over to our shop to place a booking or order your tests. We can not take bookings via telephone, in person or via email.

To order a Pre-Travel self-test click here

To book Pre-Travel test at one of our clinics click here

When should I order my kit?

We recommend ordering your test kits or booking your clinician appointments in advance of your trip.

Can I do this test myself at home?

Yes these tests are designed to be ‘self tests’ and clear and concise instructions come in each test kit. Please note if the test is for pre-travel purposes you will need to check the entry requirements for your destination as some areas only accept clinician performed tests.

When do I need to take my sample?

Within the given time frame required by the country that you are travelling to. We always recommend carrying out the sample on the first day within the travel requirement period. You can find the requirements for each country here: 

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

Please ensure you work out when you need to take your test prior to ordering. We are not authorised to advise you of when you should take this.

How will I receive my results?

Results are reported within 24 hours from receipt at lab and these will be sent to your online account and you will be notified via email. Please ensure when you order you input the correct email address. Please ensure that when you are entering your sample barcode that you do this on the date and time that you actually carry out the test.

What is shown on my result certificate?

Don’t worry we are experienced with Pre-Travel requirements and our certificates display all relevant information:
  • Full name as displayed on your Passport
  • Passport Number
  • DOB
  • Sample Number (Barcode)
  • Result 
  • Sample taken Date and time
This is all taken from the order you place so please make sure you complete all information correctly. 
 

Where is the laboratory that my sample will go to?

Our partner laboratory is based in Cambridge – Oncologica UK LTD.
The lab also has a drop box for you to deliver your samples to 7 days a week. 
 

How accurate is this test?

The test used in our Laboratory are PHE (Public Health England) evaluated and show a minimum sensitivity greater than 99% and a specificity of greater than 99% when the virus is on the swab with no cross-reactivity with other viruses. This is when the test is performed correctly.

Can I do this test myself at home?

Yes these tests are designed to be ‘self tests’ and clear and concise instructions come in each test kit. Please note if the test is for pre-travel purposes you will need to check the entry requirements for your destination as some areas only accept clinician performed tests.

How do I get my sample back to the Laboratory?

Getting your sample to the laboratory is the consumers responsibility. Screen4 take no liability in the delivery of kits to lab. 

If you already have a DX envelope within your kit then please still use this service:

Do NOT put a Royal Mail Tracked envelope in one of the DX boxes as you sample will not be processed.

Welcome to DX Sample Drop.  To ensure your sample is securely returned to our testing laboratory please ensure you follow the below steps to complete your Sample Drop.

To locate your nearest DX Express sample drop off point please refer to the list of addresses here.

  • Upon arrival at the Sample Drop off point, please do not enter the premises if you have any symptoms of Covid-19
  • Please sanitise your hands on entry and wear a face covering
  • Please remain in the designated area only
  • Only ONE person is to be in the Sample Drop location at a time. If there are other customers in the area, please wait outside until they have left the area
  • Post your DX addressed Sample Kit into the blue postal locker marked with yellow DX Sample Drop label, as above.
From January 2021 Screen4 moved our returns procedure to Royal Mail. 
You will receive a Royal Mail Tracked 24 envelope within your test kit to return the sample to our lab. This can be posted using a Royal Mail Priority Post Box only.

To find your nearest priority post box an collection times:

Visit: www.royalmail.com/services-near-you

  • Click the ‘Show my nearest priority post boxes’ tickbox
  • Enter the postcode of where you are staying and select the address
  • View your nearest priority post box and check its collection times

Put the sealed Pathoseal Bag containing the Plastic Sample Tube into the Sample Box. Do not put anything else into the box

Replace the cover sleeve

Place the Sample Box into the Royal Mail Return Plastic envelope and seal.

Identify the Royal Mail Tracking Number on the returns envelope and make sure you have recorded this on the front page of this booklet.

Take your home test to the nearest PRIORITY Post Box which can be found on the link below:
www.royalmail.com/services-near-you

You can track your parcels journey using the Royal Mail Tracking number you have recorded.

You will receive an email notification when your sample reaches the laboratory. Results will be sent to you within 24 hours from receipt at the laboratory.

When your results are ready you will need to log back into your secure account where you can download your results document to print or save to your device.

 

What are the dimensions of the sample box if I choose to use a courier?

17cm length, 12cm width, 2.5cm depth

Refunds

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