Virgin Atlantic Pre-Travel FAQs

CHANGES TO RESULTS

From the 3rd December 2020 we will be making changes to the way that people receive their Covid19 Test Results. 

PLEASE NOTE IF YOU ORDERED PRIOR TO 3RD DECEMBER YOUR RESULTS WILL STILL BE SENT TO YOU BUT YOU WILL NOT NEED AN ONLINE ACCOUNT.

When placing your order via our website you must ensure that you enter all of your details correctly, especially your email address.

Once your order has been placed, you will receive two emails, one will be an order confirmation and one will be from our online secure system. The secure system will prompt you to create a user account.

You must create your account and enter your barcode number from your test kit (you may need to wait until you have received your test kit in the post or attended your clinician appointment to enter your barcode).

If your test is for Pre-Travel purposes then only enter your barcode at the time that you are actually doing the test. THE DATE AND TIME THAT YOU ENTER YOUR BARCODE WILL DATE AND TIME STAMP YOUR SAMPLE. This information is uploaded to your result certificate and must be within your required pre-flight period for example 48/72/96 hours before departure or arrival.

You can access your secure account at any time but an email will be sent to you when your results are available.

Your results will be in PDF format and you can save them to your device or you can print them, as required by your destination Immigration Requirements.

CHANGES TO GETTING YOUR SAMPLE TO LAB

Changes to delivering your samples to the lab:

If you have a Royal Mail Tracked 24 Envelope within your kit then please still use this service or during December make alternative arrangements to get the sample to the lab.

Do NOT put a Royal Mail Tracked envelope in one of the DX boxes as your sample will not be processed.

From 3rd December customers will receive a DX envelope, YOUR ENVELOPE WILL HAVE TRACKING DETAILS ON – PLEASE MAKE SURE YOU RECORD THIS.

Welcome to DX Sample Drop.  To ensure your sample is securely returned to our testing laboratory please ensure you follow the below steps to complete your Sample Drop.

To locate your nearest DX Express sample drop off point please refer to the list of address here.

  • Upon arrival at the Sample Drop off point, please do not enter the premises if you have any symptoms of Covid-19
  • Please sanitise your hands on entry and wear a face covering
  • Please remain in the designated area only
  • Only ONE person is to be in the Sample Drop location at a time. If there are other customers in the area, please wait outside until they have left the area
  • Post your DX addressed Sample Kit into the blue postal locker marked with yellow DX Sample Drop label, as per below:


What is it?

A PCR test, sometimes called an antigen test, looks for signs of active virus in your body.  The test will tell you: if you are positive or negative for Coronavirus (Covid-19) The PCR test can be performed at home by yourself or we can arrange for a clinician to carry this out for you (location dependent). 

The test requires taking a swab from the throat and nose, this sample will then be sent to laboratory for analysis using the polymerase chain reaction (PCR).

How long before I need to do my test do I need to order my kit?

We recommend ordering test kits in advance, but always 48 hour before you need to carry out the sample.

How accurate is this test?

The test used in our Laboratory are PHE (Public Health England) evaluated and show a minimum sensitivity greater than 99% and a specificity of greater than 99% when the virus is on the swab with no cross-reactivity with other viruses. This is when the test is performed correctly.

Can I do this test myself at home?

Yes these tests are designed to be ‘self tests’ and clear and concise instructions come in each test kit. 

How do I get my sample back to the Laboratory?

Getting your sample to the laboratory is the consumers responsibility. Screen4 take no liability in the delivery of kits to lab. 

We will provide you with a FREE 24 hour tracked Royal Mail returns envelope inside of your kit. You need to post this in a PRIORITY postbox only. Click the link below to see the list of priority postboxes: https://www.royalmail.com/priority-postboxes

Please note this may be delayed during weekends and bank holidays.

You must log the tracking number that is on your FREE post envelope provided in your kit. We can not track your parcel to the lab for you.

You can alternatively use a tracked courier service if you would prefer to do this. You need to ensure that the courier service you are using accept Covid-19 samples.

If you require a fast track result – within 48 hours of travel then we recommend using a tracked same day courier.

All of the above is the consumers responsibility.

Please be aware if placing an order on a Bank Holiday there will be a delay on deliveries.

The current turnaround for results is 24-48 hours from receipt of the sample at lab.

From Wednesday 3rd December 2020 changes will be made to returns envelopes and procedure:

If you have a Royal Mail Tracked 24 Envelope within your kit then please still use this service or during December make alternative arrangements to get the sample to the lab.

Do NOT put a Royal Mail Tracked envelope in one of the DX boxes as you sample will not be processed.

From Wednesday 3rd December 2020 customers will receive a DX envelope:

Welcome to DX Sample Drop.  To ensure your sample is securely returned to our testing laboratory please ensure you follow the below steps to complete your Sample Drop.

To locate your nearest DX Express sample drop off point please refer to the list of addresses here.

  • Upon arrival at the Sample Drop off point, please do not enter the premises if you have any symptoms of Covid-19
  • Please sanitise your hands on entry and wear a face covering
  • Please remain in the designated area only
  • Only ONE person is to be in the Sample Drop location at a time. If there are other customers in the area, please wait outside until they have left the area
  • Post your DX addressed Sample Kit into the blue postal locker marked with yellow DX Sample Drop label, as above.

When do I need to take my sample?

Please ensure you work out when you need to take your test prior to ordering. We are not authorised to advise you of when you should take this. Within the given time frame required by the country that you are travelling to. We always recommend carrying out the sample on the first day within the travel requirement period. You can find the requirements for each country here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus

An example can be seen below: 

 

What is it?

 A PCR test, sometimes called an antigen test, looks for signs of active virus in your body.  The test will tell you: if you are positive or negative for Coronavirus (Covid-19) The PCR test can be performed at home by yourself or we can arrange for a clinician to carry this out for you (location dependent). 

The test requires taking a swab from the throat and nose, this sample will then be sent to laboratory for analysis using the polymerase chain reaction (PCR).

 

 

How long before I need to do my test do I need to order my kit?

We recommend ordering test kits in advance, but always 48 hour before you need to carry out the sample.

How accurate is this test?

The test used in our Laboratory are PHE (Public Health England) evaluated and show a minimum sensitivity greater than 99% and a specificity of greater than 99% when the virus is on the swab with no cross-reactivity with other viruses. This is when the test is performed correctly.

Can I do this test myself at home?

Yes these tests are designed to be ‘self tests’ and clear and concise instructions come in each test kit. Please note some countries require a clinician performed test – you will need to check this.

How do I get my sample back to the Laboratory?

Getting your sample to the laboratory is the consumers responsibility. Screen4 take no liability in the delivery of kits to lab.

We will provide you with a FREE 24 hour tracked Royal Mail returns envelope inside of your kit. You need to post this in a PRIORITY postbox only. Click the link below to see the list of priority postboxes: https://www.royalmail.com/priority-postboxes

Please note this may be delayed during weekends and bank holidays.

You can alternatively use a tracked courier service if you would prefer to do this. You need to ensure that the courier service you are using accept Covid-19 samples.

If you require a fast track result – within 48 hours of travel then we recommend using a tracked same day courier.

All of the above is the consumers responsibility.

Please be aware if placing an order on a Bank Holiday there will be a delay on deliveries.

The current turnaround for results is 24-48 hours from receipt of the sample at lab.

When do I need to take my sample?

Within the given time frame required by the country that you are travelling to. We always recommend carrying out the sample on the first day within the travel requirement period. You can find the requirements for each country here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus

Please note we cannot tell you when to do your test, this is the responsibility of the consumer.

What are the dimensions of the sample box for courier purposes?

17cm length, 12cm width, 2.5cm depth

How will I receive my results?

Results are reported 24-48 hours from receipt at lab and these will be sent to you via email. Please ensure when you order you input the correct email address.

How do I order?

To order a Pre-Travel self test click here

To book Pre-Travel test at one of our clinics click here

 

Refund Policy

 

Screen4 Ltd will only offer a refund against PCR testing service on the following parameters:

Any despatched and received kits for self-test (or company managed programs) that are unused will NOT be refunded under any circumstances due to health and safety reasons.

Clinician collected Pre-flight tests that have been paid for and scheduled:

  • May be moved to another date if the flight is changed by the customer or the airline, this will be free of charge if an available slot is possible for the rescheduled appointment.
  • It may be necessary for the customer to attend an alternative collection centre if their first choice is not available. If this is not acceptable then a refund will be given less an admin fee of £20 per test.
Please read our full Terms and Conditions here
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