Please note our office hours are 8.30 to 17.00 Monday to Friday. To contact us out of these hours please email us at email@example.com
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What is it?
is using the polymerase chain reaction (PCR).
How long before I need to do my test do I need to order my kit?
We recommend ordering test kits in advance, but always 48 hour before you need to carry out the sample.
How accurate is this test?
The test used in our Laboratory are PHE (Public Health England) evaluated and show a minimum sensitivity greater than 99% and a specificity of greater than 99% when the virus is on the swab with no cross-reactivity with other viruses. This is when the test is performed correctly.
Can I do this test myself at home?
Yes these tests are designed to be ‘self tests’ and clear and concise instructions come in each test kit.
How do I get my sample back to the Laboratory?
Getting your sample to the laboratory is the consumers responsibility. Screen4 take no liability in the delivery of kits to lab.
We will provide you with a FREE 24 hour tracked Royal Mail returns envelope inside of your kit. You need to post this in a PRIORITY postbox only. Click the link below to see the list of priority postboxes: https://www.royalmail.com/priority-postboxes
Please note this may be delayed during weekends and bank holidays.
You can alternatively use a tracked courier service if you would prefer to do this. You need to ensure that the courier service you are using accept Covid-19 samples.
If you require a fast track result – within 48 hours of travel then we recommend using a tracked same day courier.
All of the above is the consumers responsibility.
Please be aware if placing an order on a Bank Holiday there will be a delay on deliveries.
The current turnaround for results is 24-48 hours from receipt of the sample at lab.
When do I need to take my sample?
Within the given time frame required by the country that you are travelling to. We always recommend carrying out the sample on the first day within the travel requirement period. You can find the requirements for each country here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus
An example can be seen below:
What are the dimensions of the sample box for courier purposes?
17cm length, 12cm width, 2.5cm depth
How will I receive my results?
Results are reported 24 hours from receipt at lab and these will be sent to you via email. Please ensure when you order you input the correct email address.
Is there a fast track service?
Yes, we can offer a fast track service for additional costs. A fast track result is only used for people travelling on a weekend or you have a 48 hour requirement.