Virgin Atlantic Passengers Pre-Travel PCR Testing

IMPORTANT UPDATE (ONLY APPLICABLE FROM 3RD DECEMBER 2020)

CHANGES TO RESULTS

From the 3rd December 2020 we will be making changes to the way that people receive their Covid19 Test Results. 

PLEASE NOTE IF YOU ORDERED PRIOR TO 3RD DECEMBER YOUR RESULTS WILL STILL BE SENT TO YOU BUT YOU WILL NOT NEED AN ONLINE ACCOUNT.

When placing your order via our website you must ensure that you enter all of your details correctly, especially your email address.

Once your order has been placed, you will receive two emails, one will be an order confirmation and one will be from our online secure system. The secure system will prompt you to create a user account.

You must create your account and enter your barcode number from your test kit (you may need to wait until you have received your test kit in the post or attended your clinician appointment to enter your barcode).

If your test is for Pre-Travel purposes then only enter your barcode at the time that you are actually doing the test. THE DATE AND TIME THAT YOU ENTER YOUR BARCODE WILL DATE AND TIME STAMP YOUR SAMPLE. This information is uploaded to your result certificate and must be within your required pre-flight period for example 48/72/96 hours before departure or arrival.

You can access your secure account at any time but an email will be sent to you when your results are available.

Your results will be in PDF format and you can save them to your device or you can print them, as required by your destination Immigration Requirements.

CHANGES TO GETTING YOUR SAMPLE TO LAB

Changes to delivering your samples to the lab:

DURING THE TRANSITION PERIOD SOME CUSTOMERS WILL STILL RECIEVE A ROYAL MAIL RETURNS ENVELOPE. If you have a Royal Mail Tracked 24 Envelope within your kit then please still use this service or during December make alternative arrangements to get the sample to the lab.

Do NOT put a Royal Mail Tracked envelope in one of the DX boxes as your sample will not be processed.

From 3rd December customers will receive a DX envelope, YOUR ENVELOPE WILL HAVE TRACKING DETAILS ON – PLEASE MAKE SURE YOU RECORD THIS.

Welcome to DX Sample Drop.  To ensure your sample is securely returned to our testing laboratory please ensure you follow the below steps to complete your Sample Drop.

To locate your nearest DX Express sample drop off point please refer to the list of address here.

  • Upon arrival at the Sample Drop off point, please do not enter the premises if you have any symptoms of Covid-19
  • Please sanitise your hands on entry and wear a face covering
  • Please remain in the designated area only
  • Only ONE person is to be in the Sample Drop location at a time. If there are other customers in the area, please wait outside until they have left the area
  • Post your DX addressed Sample Kit into the blue postal locker marked with yellow DX Sample Drop label, as per below:


PLEASE NOTE THAT ROYAL MAIL ARE CURRENTLY EXPERIENCING DELAYS. TO ALLOW YOU TO STILL RECIEVE YOUR TEST KITS WE WILL DELIVER THESE TO YOU VIA COURIER. 

TO RETURN YOUR SAMPLES TO THE LAB DURING THE FESTIVE SEASON WE WOULD RECOMMEND THE FOLLOWING OPTIONS:

  • HAND DELIVER YOUR SAMPLE TO THE LAB IN CAMBRIDGE 
  • USE A SAME DAY PRIVATE COURIER TO DELIVER YOUR SAMPLE TO THE LAB

For individuals travelling over the Festive period, our Christmas Opening hours can now be viewed here.

Screen4 are proud to be a partner of Virgin Atlantic and we are delighted to be able to offer their Passengers our Pre-Travel testing services. 

Now that you have purchased your flight through Virgin Atlantic, you will find that you require a PCR test and a laboratory certificate to prove that you are Covid19 free and fit to fly. 

Countries across the Globe have enforced local immigration restrictions and they recommend that people travelling need to have a PCR test carried out 48, 72 and 96 hours prior to travelling! Screen4 can provide you with the testing and the certification for this. 

Please note we are unable to advise you on any travel requirements. Please check the entry requirements for the country you are travelling to. You can check this here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus

The PCR test can be completed as a ‘Self-Test’ or a ‘Clinician Performed Test’. Please note Barbados have now announced that self-tests are not accepted. The PCR test needs to be carried out by a clinician only. 

The self-test is super easy to complete and are sent with clear, concise instructions for you to follow. 

For further helpful information please visit our FAQ’s page where all questions can be answered.

Self-test and Certification – £105.00 

Clinician Performed Tests – £150.00

A Clinician Performed can only be carried out at one of our clinics and this can be selected at checkout stage.

  • Barnsley – 17 Middlewoods Way, Barnlsey, S71 3HR – Monday to Friday 9-5pm only.
  • Cirencester – Estate Farm, West Lane, Kemble, Cirencester, Gloucestershire, GL7 6AB – Monday to Friday 9-5pm only.
  • Harlow – Lobby Office, Westgate House, West Square, Harlow, Essex, CM20 1YS – Monday to Friday 9-5pm only.
  • London Central – 6th Floor, 10 Fenchurch Street, London, EC3M 3BE – Monday to Friday  12pm – 5pm only.
  • London Heathrow – Weekly House, Padbury Oaks, 583 Bath Road, Longford, Middlesex, UB7 0EH – Monday to Friday 9am-4pm only.
  • Manchester – Office 21, 2nd Floor “The Building” HQ, Clippers Quay, Salford Quays, Manchester,  M50 3XP – Monday to Friday 9-5pm only.

If you have any questions that haven’t been covered in our helpful FAQ section then please email us at virgincovid@screen4.org and one of our team will get back to you as soon as they can.

Getting your sample to the laboratory is the consumers responsibility. Screen4 take no liability in the delivery of kits to lab.

We will provide you with a FREE 24 hour tracked Royal Mail returns envelope inside of your kit. You need to post this in a PRIORITY postbox only. Click the link below to see the list of priority postboxes:

https://www.royalmail.com/priority-postboxes

Please note – you need to note the tracking number from your 24 hour Tracked Royal Mail envelope – this will ensure you can track your sample.

From Wednesday 3rd December 2020 changes will be made to returns envelopes and procedure:

If you have a Royal Mail Tracked 24 Envelope within your kit then please still use this service or during December make alternative arrangements to get the sample to the lab.

Do NOT put a Royal Mail Tracked envelope in one of the DX boxes as you sample will not be processed.

From Wednesday 3rd December 2020 customers will receive a DX envelope:

Welcome to DX Sample Drop.  To ensure your sample is securely returned to our testing laboratory please ensure you follow the below steps to complete your Sample Drop.

To locate your nearest DX Express sample drop off point please refer to the list of addresses here.

  • Upon arrival at the Sample Drop off point, please do not enter the premises if you have any symptoms of Covid-19
  • Please sanitise your hands on entry and wear a face covering
  • Please remain in the designated area only
  • Only ONE person is to be in the Sample Drop location at a time. If there are other customers in the area, please wait outside until they have left the area
  • Post your DX addressed Sample Kit into the blue postal locker marked with yellow DX Sample Drop label, as above.

If you are attending a clinic for an appointment then these will be shipped to lab directly from the clinic – Screen4 take no liability in the delivery of kits to lab. Should the delivery not make it to the lab on time due to logistical errors this is out of our control.

You can alternatively use a tracked courier service to get your sample to lab. You need to ensure that the courier service you are using accept Covid-19 samples.  

All of the above is the consumers responsibility.

Please note this may be delayed during weekends and bank holidays. 

For further information please email us at virgincovid@screen4.org

Refund Policy

Screen4 Ltd will only offer a refund against PCR testing service on the following parameters:

Any despatched and received kits for self-test (or company managed programs) that are unused will NOT be refunded under any circumstances due to health and safety reasons.

Clinician collected Pre-flight tests that have been paid for and scheduled:

  • May be moved to another date if the flight is changed by the customer or the airline, this will be free of charge if an available slot is possible for the rescheduled appointment.
  • It may be necessary for the customer to attend an alternative collection centre if their first choice is not available. If this is not acceptable then a refund will be given less an admin fee of £20 per test.

It is the consumers responsibility to ensure that you check the requirements for the country you are travelling to and to ensure that your sample is taken within the given time frame. Screen4 can not advise you of this and are not liable for any tests carried out outside of your travel requirement window.

Please note our customer service hours are 8.30 to 17.00 Monday to Friday. We will not be able to assist your enquiries out of these hours. To contact us out of these hours please email us at covid19@screen4.org

Please be aware that bookings of clinician appointments cannot be made via email or telephone. These can only be made through the website.

Please note orders need to be placed prior to 2.30pm to be sent next working day.

Please read our full Terms and Conditions here

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