Due to recent Royal Mail backlogs and delays at the Royal Mail Cambridge hub we are routing all samples via our head office in Barnsley, your sample will be checked in and show as received on your tracking information. We then private courier your samples to the laboratory within 6-8 hours of receipt at our Head Office. This ensures that your sample reaches the laboratory the same day as being delivered to us.
You will receive an additional email to update you that your sample has been checked in at the laboratory. Results are then issued within 24-48 hours from this.
We have also opened up all of our clinic locations as drop box facilities to allow you to drop your completed samples. A list of opening times and locations can be found here.