How Day 2 Testing works
If you are travelling abroad to a Green listed country it is a legal requirement for you to book and take a Covid-19 PCR test on Day 2 of your arrival into the UK.
Children aged 4 and under do not need to take this test.
You do not need to quarantine unless the test result is positive.
You must quarantine if NHS Test & Trace informs you that you travelled to England with someone who has tested positive for COVID-19.
Find out more on the Green Listed Countries here
The contents of our Covid19 PCR self-test kit includes:
- Plastic Sample Collection Tube
- Instructions Guide
- Pathoseal Bag
- Return Box
- Royal Mail Returns Envelope
Receiving your order
Shipment costs to you are covered within the cost of your test
Orders placed before 2.30pm Monday to Thursday will be despatched the same day for next working day delivery. Any orders placed out of this time please allow 2-3 working days for delivery.
If you are ordering after 2.30pm on a Friday your test kit will be despatched Monday. Orders are not despatched during the weekend or Bank Holidays.
Deliveries to you during the Bank Holiday weekend
Unfortunately due to couriers not operating during the Bank Holiday there will be delays in sending test kits out to home/isolation addresses. No dispatches of self test kits will take place after 2.30pm on Friday. Dispatching of test kits will resume to normal on the Tuesday.
We apologise for inconvenience caused. Our clinics however are open over the bank holidays and available to book to have samples taken by a trained clinician as an alternative to the home test.
Creating your online results account
You should receive two emails after placing your order:
A. An order confirmation – this will be sent to you from covid19.
B. An invitation to create a secure online account – this is where you will receive your results. This will be sent to you from covidsupport.
Please ensure you check your spam/junk box as sometimes these emails may drop into there.
Step 1 – Receive your invitation via email from covidsupport
Step 2 – Create your account (make sure you make a note of your username and password)
Step 3 – Log in to your account and confirm your personal details.
Step 4 – Log out of your account until you are ready to take your sample
Click here to see the instructions document for creating your account.
Getting your Sample back to the Lab
Recently we have experienced a high number of issues with samples not arriving at the laboratory in a timely manner. Screen4 have now opened all of our clinic locations as drop off points for your home test samples. A list of Drop box opening times and locations can be found here.
You will receive a Royal Mail Tracked 24 envelope within your test kit to return the sample to our lab. This can be posted using a Royal Mail Priority Post Box only.
To find your nearest priority post box an collection times:
- Click the ‘Show my nearest priority post boxes’ tickbox
- Enter the postcode of where you are staying and select the address
- View your nearest priority post box and check its collection times
Put the sealed Pathoseal Bag containing the Plastic Sample Tube into the Sample Box. Do not put anything else into the box
Replace the cover sleeve
Place the Sample Box into the Royal Mail Return Plastic envelope and seal.
Identify the Royal Mail Tracking Number on the returns envelope and make sure you have recorded this on the front page of this booklet.
Take your home test to the nearest PRIORITY Post Box which can be found on the link below:
You can track your parcels journey using the Royal Mail Tracking number you have recorded.
You will receive an email notification when your sample reaches the laboratory. Results will be sent to you 24-48 hours from receipt at the laboratory.
When your results are ready you will need to log back into your secure account where you can download your results document to print or save to your device.
How your results will be sent to you
After completing your online account creation and entering your sample barcode number you will post your sample to the laboratory using a Royal Mail Priority Post box only.
When your sample arrives at our laboratory you will receive an email notification. You will also be able to track your sample using the Royal Mail tracking number on the front of your returns envelope.
Results are reported within 24 hours from receipt of your sample at the laboratory (please note this may be up to 48 hours due to high volumes). Results are sent to your online results account and when they are ready you will receive an email to prompt you to check your account. Your results PDF document can be saved to your device or printed. Please note that the time taken on your sample certificate will be shown as UTC.