Attending one of our Clinics
When you arrive at the clinic on the day of your test you must bring along your passport and booking reference number. This will help the clinician locate your details.
Our friendly team will talk you through the test and carry this out for you. Our clinician will also provide you with your sample barcode number to allow you to enter this into your online results account. See our instructions guide for a step by step walk through of how to enter your sample barcode.
Your sample will then be sent to the laboratory directly from our clinic via our private courier for a speedy turnaround of results within 24-48 hours.
Creating your online results account
You should receive two emails after placing your order:
A. An order confirmation – this will be sent to you from covid19.
B. An invitation to create a secure online account – this is where you will receive your results. This will be sent to you from covidsupport.
Please ensure you check your spam/junk box as sometimes these emails may drop into there.
Step 1 – Receive your invitation via email from covidsupport
Step 2 – Create your account (make sure you make a note of your username and password)
Step 3 – Log in to your account and confirm your personal details.
Step 4 – Log out of your account until you are ready to take your sample
Click here to see the instructions document for creating your account.
How your results will be sent to you
After completing your online account creation and entering your sample barcode number you will post your sample to the laboratory using a Royal Mail Priority Post box only.
When your sample arrives at our laboratory you will receive an email notification. You will also be able to track your sample using the Royal Mail tracking number on the front of your returns envelope.
Results are reported within 24 hours from receipt of your sample at the laboratory (please note this may be up to 48 hours due to high volumes). Results are sent to your online results account and when they are ready you will receive an email to prompt you to check your account. Your results PDF document can be saved to your device or printed.