Please note our office hours are 8.30 to 17.00 Monday to Friday. To contact us out of these hours please email us at email@example.com
What is it?
A PCR test, sometimes called an antigen test, looks for signs of active virus in your body. The test will tell you: if you are positive or negative for Coronavirus (Covid-19) The PCR test can be performed at home by yourself or we can arrange for a clinician to carry this out for you (location dependent).
The test requires taking a swab from the throat and nose, this sample will then be sent to laboratory for analysis using the polymerase chain reaction (PCR).
How long before I need to do my test do I need to order my kit?
We recommend ordering test kits in advance, but always 48 hour before you need to carry out the sample.
How accurate is this test?
The test used in our Laboratory are PHE (Public Health England) evaluated and show a minimum sensitivity greater than 99% and a specificity of greater than 99% when the virus is on the swab with no cross-reactivity with other viruses. This is when the test is performed correctly.
Can I do this test myself at home?
Yes these tests are designed to be ‘self tests’ and clear and concise instructions come in each test kit.
How do I get my sample back to the Laboratory?
Getting your sample to the laboratory is the consumers responsibility. Screen4 take no liability in the delivery of kits to lab.
We will provide you with a FREE 24 hour tracked Royal Mail returns envelope inside of your kit. You need to post this in a PRIORITY postbox only. Click the link below to see the list of priority postboxes: https://www.royalmail.com/priority-postboxes
Please note this may be delayed during weekends and bank holidays.
You can alternatively use a tracked courier service if you would prefer to do this. You need to ensure that the courier service you are using accept Covid-19 samples.
If you require a fast track result – within 48 hours of travel then we recommend using a tracked same day courier.
All of the above is the consumers responsibility.
Please be aware if placing an order on a Bank Holiday there will be a delay on deliveries.
The current turnaround for results is 24-48 hours from receipt of the sample at lab.
When do I need to take my sample?
Please ensure you work out when you need to take your test prior to ordering. We are not authorised to advise you of when you should take this. Within the given time frame required by the country that you are travelling to. We always recommend carrying out the sample on the first day within the travel requirement period. You can find the requirements for each country here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus
An example can be seen below:
What are the dimensions of the sample box for courier purposes?
17cm length, 12cm width, 2.5cm depth
How will I receive my results?
Results are reported 24 hours from receipt at lab and these will be sent to you via email. Please ensure when you order you input the correct email address.
Is there a fast track service?
Yes, we can offer a fast track service for additional costs. A fast track result is only used for people travelling on a weekend or you have a 48 hour requirement.
How do I order?
To order a Pre-Travel self test click here
To book Pre-Travel test at one of our clinics click here
If you are a Virgin Atlantic Customer, you will have received information via Virgin Atlantic and should follow the links provided to you by them. If you do not have this information please email us at firstname.lastname@example.org
Screen4 will provide a refund for a test that is returned to us – unused, inspected as being in new condition. We will issue a refund as soon as we receive the kit back to our office.
We unfortunately will not refund any of the following scenario’s which are outside of our control is at the risk of the consumer (you), this includes:
- Flight cancellations or date changes by the airline or the client.
- The client fails to get their sample to the lab in time
- Royal mail fail to get their sample to the lab
- The lab – due to operational issues, fail to process their sample in good time
- The sample is rejected by the lab or the result is inconclusive – this also applies if we have taken the sample as a clinician collected sample.
- The client doesn’t get their sample to the lab with sufficient time to analyse, our stated turnaround times are 24/48 hours
- If a sample has been taken and sent to the lab and for whatever reason it fails to meet the QC control of the lab or the sample is not reported in time then we are not liable.
Any of the above circumstances the consumer will need to buy a new test.
The above scenarios also apply to Fast Track should it be used, this again is at the risk of the client. And Screen4 cannot be responsible for any aspect of the logistics once the sample kit leaves Screen4 premises.
Please note that this also applies to the clinician test centres – once the sample is taken the sample is given back to the consumer for them to ship to the lab, we cannot be liable for any consequence of the sample not reaching the lab.