FAQs

Recent UK Gov Updates

Children aged 12 to 17 must take a COVID-19 test in the 2 days before travel to England.

Children aged 5 to 17 have to follow the testing and quarantine rules for people who qualify as fully vaccinated on arrival in England.

This means that they have to quarantine on arrival and take a PCR test on or before day 2.

Check the rules in this guidance for people who qualify as fully vaccinated for travel to England for more details.

You should also check the rules in the country you are travelling from as they may require children to take a test at the start of your journey to England.

There are different rules for children who have been in a red list country or territory in the 10 days before they arrive in England.

What you must do if you arrive in England after 4am 30 November

If you are fully vaccinated and arrive in England after 4am Tuesday 30 November, you:

  • must self-isolate
  • take a PCR test before the end of day 2 after you arrive (lateral flow tests will not be accepted)
  • can leave self-isolation if your PCR test result is negative

Red list update, Sunday 28 November 2021

Angola, Malawi, Mozambique and Zambia were added to the UK red list at 4am Sunday 28 November.

South Africa, Botswana, Eswatini, Lesotho, Namibia and Zimbabwe were added to the UK red list at 12.00 midday Friday 26 November.

  • From 24 October fully vaccinated passengers and most under 18s arriving in England from countries not on the red list can take a cheaper lateral flow test, instead of a PCR test, on or before day 2 of their arrival into the UK. These can be booked from 22 October
  • Change will come into effect for those returning from half-term breaks with lateral flow tests available to book through private providers listed on GOV.UK
  • Passengers must upload a photo of their test to verify results as soon as possible, with free confirmatory NHS PCRs for any positive cases

Eligible fully vaccinated passengers arriving in England from countries not on the red list can take a lateral flow test on or before day 2 of their arrival from 24 October, rather than PCR tests – cutting the cost of tests in time for travellers returning from half-term breaks. These can be booked from 22 October.

Eligible travellers will be able to order cheaper lateral flow tests from private testing providers as an alternative to a PCR, offering faster results. The list of approved private providers will go live on GOV.UK on 22 October.

Passengers will need to take a photo of their lateral flow test and booking reference supplied by the private provider and send it back to them to verify the result. Passengers are also able to book to have a test which they can take on their arrival into the UK at testing centres located in some airports.

Those that have already bought a PCR do not need to buy another test. The arrival test must be taken as soon as possible on or before the second day of a passenger’s arrival in the UK. Lateral flow tests for international travel must be purchased from a private provider as NHS Test and Trace tests cannot be used for international travel.

From 4am Monday 4 October 2021, the rules for international travel to England will change from the red, amber, green traffic light system to a single red list of countries and simplified travel measures for arrivals from the rest of the world. The rules for travel from countries and territories not on the red list will depend on your vaccination status.

If you arrive in England before 4 October, you must follow the current rules. This means you must book and take any COVID-19 tests you need and follow the quarantine rules that are in place at the time you arrive in England.

Travel from the rest of the world if you are fully vaccinated

From 4am Monday 4 October, you will qualify as fully vaccinated if you are vaccinated either:

  • under an approved vaccination programme in the UK, Europe, USA or UK vaccine programme overseas
  • with a full course of the Oxford/AstraZeneca, Pfizer BioNTech, Moderna or Janssen vaccines from a relevant public health body in Australia, Antigua and Barbuda, Barbados, Bahrain, Brunei, Canada, Dominica, Israel, Japan, Kuwait, Malaysia, New Zealand, Qatar, Saudi Arabia, Singapore, South Korea, Taiwan or the United Arab Emirates (UAE)

Formulations of the 4 listed vaccines, such as AstraZeneca Covishield, AstraZeneca Vaxzevria and Moderna Takeda, qualify as approved vaccines.

You must have had a complete course of an approved vaccine at least 14 days before you arrive in England.

Where 2 doses of a vaccine are required for a full course, you will be able to:

  • mix 2 different types of vaccine, for example Oxford/AstraZeneca and Moderna
  • have the 2 vaccinations under 2 different approved programmes, for example Australia and Japan, UK and USA, EU and Canada

Until 4 October, mixed vaccines are only permitted if you are vaccinated under the UK, Europe, USA or UK overseas vaccination programme.

The rules for fully vaccinated people will also apply if you are either:

  • under 18 and resident in the UK or one of the listed countries or territories with approved vaccination programmes
  • taking part in an approved COVID-19 vaccine trial in the UK or USA – in due course, we expect to extend this to other countries

If you qualify as fully vaccinated you will have to:

  • book and pay for a day 2 COVID-19 test – to be taken after arrival in England
  • complete your passenger locator form – any time in the 48 hours before you arrive in England
  • take a COVID-19 test on or before day 2 after you arrive in England

Under the new rules, you will not need to:

  • take a pre-departure test
  • take a day 8 COVID-19 test
  • quarantine at home or in the place you are staying for 10 days after you arrive in England

You must be able to prove that you have been fully vaccinated (plus 14 days) with a document (digital or paper-based) from a national or state-level public health body that includes, as a minimum:

  • forename and surname(s)
  • date of birth
  • vaccine brand and manufacturer
  • date of vaccination for every dose
  • country or territory of vaccination and/or certificate issuer

If your document from a public health body does not include all of these, you must follow the non-vaccinated rules. If not, you may be denied boarding.

If you are fully vaccinated in the USA, you will also need to prove that you are a resident of the USA.

If you are fully vaccinated, but do not qualify under these fully vaccinated rules, you must follow the non-vaccinated rules.

Travel from the rest of the world if you are not fully vaccinated

From 4am Monday 4 October, you must follow these rules if you:

  • do not qualify under the fully vaccinated rules
  • are partially vaccinated
  • are not vaccinated

Before you travel to England you must:

After you arrive in England you must:

  • quarantine at home or in the place you are staying for 10 days
  • take a COVID-19 test on or before day 2 and on or after day 8

You may be able to end quarantine early if you pay for a private COVID-19 test through the Test to Release scheme.

Travel from red countries

From 4am Monday 4 October, you must follow these rules if you are:

  • fully vaccinated
  • partially vaccinated
  • not vaccinated

If you have been in a country or territory on the red list in the last 10 days, you will only be allowed to enter the UK if you are a British or Irish national or you have residence rights in the UK.

Before you travel to England, you must:

When you arrive in England, you must quarantine in a managed hotel, including 2 COVID-19 tests.

 

Understanding the different Test Requirements

Now that overseas travel has resumed, you may find that you require a PCR test and a laboratory certificate or a Rapid Antigen Test and Certificae to prove that you are Covid19 free and fit to fly.

Countries across the Globe have enforced local immigration restrictions and they recommend that people travelling need to have a PCR test carried out 48, 72 or 96 hours prior to travelling! Screen4 can provide you with the testing and the certification for this.

These tests can be completed as a ‘Self-Test’ or a ‘Clinician Performed Test'.

Advice for testing:
You will need to check the entry requirements for the country you are travelling to, you can do this here:

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

It is the consumers responsibility to ensure that you check the requirements for the country you are travelling to and to ensure that your sample is taken within the given time frame. Screen4 can not advise you of this and are not liable for any tests carried out outside of your travel requirement window.

What you must do if you arrive in England after 4am 30 November

If you are fully vaccinated and arrive in England after 4am Tuesday 30 November, you:

  • must self-isolate
  • take a PCR test before the end of day 2 after you arrive (lateral flow tests will not be accepted)
  • can leave self-isolation if your PCR test result is negative

Red list update, Sunday 28 November 2021

Angola, Malawi, Mozambique and Zambia were added to the UK red list at 4am Sunday 28 November.

South Africa, Botswana, Eswatini, Lesotho, Namibia and Zimbabwe were added to the UK red list at 12.00 midday Friday 26 November.

 

Travel from the rest of the world if you are not fully vaccinated

From 4am Monday 4 October, you must follow these rules if you:

  • do not qualify under the fully vaccinated rules
  • are partially vaccinated
  • are not vaccinated

Before you travel to England you must:

After you arrive in England you must:

  • quarantine at home or in the place you are staying for 10 days
  • take a COVID-19 test on or before day 2 and on or after day 8

You may be able to end quarantine early if you pay for a private COVID-19 test through the Test to Release scheme. - This is our Test to Release test found on our shop

Test to Release Testing

Please note you are still required to isolate for 10 days and take Covid19 PCR tests on day 2 and 8. Test to Release is an optional opt in scheme that will allow you to end your 10 day isolation period early when a negative result is received from your day 5 test. You will still need to take a PCR test on day 8.

Day one: Arrive back in England from a quarantine country, you need to go straight to your self isolation destination and begin your isolation period in line with the UK government’s instructions.

Day five: You can now physically attend your Test to Release Covid19 test appointment or complete your self test. Post your self test using one of our location drop boxes or Priority Royal Mail box. If you have attended clinic then your sample will go with our daily courier.

Day six/seven: Receive your results. If a negative result is returned, you are able to end your self-isolation period.

You must take a COVID-19 test before you travel to England from abroad.

Some people, including children aged 11 and under, are exempt from taking the test.

When to take your test

You must take the test in the 2 days before your service to England departs.

For example, if you travel directly to England on Friday, you could take a test any time on the Wednesday, Thursday or Friday. The test result must be available for boarding.

If your journey to England is a multi-leg journey, you can take the test in the 2 days before the start of the first leg.

Type of test

The test must meet performance standards of ≥97% specificity, ≥80% sensitivity at viral loads above 100,000 copies/ml.

This could include tests such as:

  • a nucleic acid test, including a PCR test
  • a LAMP test
  • an antigen test, such as an LFD (lateral flow device) test

You must check with your test provider that the test meets the standards. You may not be able to travel if it does not.

PCR Self-Test Information

The contents of our Covid19 PCR self-test kit includes:

  • Swab
  • Plastic Sample Collection Tube
  • Instructions Guide
  • Pathoseal Bag
  • Return Box
  • Royal Mail Returns Envelope

Shipment costs to you are covered within the cost of your test.

Pre-Travel Test orders placed before 2.00pm Monday to Thursday will be dispatched the same day for next working day delivery. Any orders placed out of this time please allow 2-3 working days for delivery.

If you are ordering after 2.00pm on a Friday your test kit will be dispatched Monday. Orders are not despatched during the weekend or Bank Holidays.

Day 2 and 2 & 8 tests are dispatched to be delivered on or before your day 2 of quarantine. This will not be before your arrival date into the UK.

We use a courier to ship these to UK addresses only.

Please be aware that Bank Holidays and weekends will disrupt deliveries to you. We do not ship orders during weekends or Bank Holidays.

Deliveries to you during Bank Holidays

Unfortunately due to couriers not operating during the Bank Holiday there will be delays in sending test kits out to home/isolation addresses. No dispatches of self test kits will take place after 14:00pm on Friday. Dispatching of test kits will resume to normal on the returning Tuesday.

We apologise for inconvenience caused. Our clinics however are open over the bank holidays and available to book to have samples taken by a trained clinician as an alternative to the home test.

You need to take your sample within the time frame stated by the destination you are travelling to.

Taking your self-test is easy but we have a helpful link to the NHS video below which may help guide you through the process:

https://www.youtube.com/watch?v=zCqo7MhQT6U

Click here to see our online Instructions Booklet – you will receive a copy of this within your test kit.

  • Pre-Travel – Within the given time frame required by the country that you are travelling to. We always recommend carrying out the sample on the first day within the travel requirement period. You can find the requirements for each country here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus
  • Day 2 Test – on day 2 of arriving back into the UK, please note this can also be taken on your arrival date or day 1.
  • Day 2 & 8 Tests – one or before the 2nd day of your isolation period and on the 8th day of your isolation period.
  • Test to Release – on or after the 5th day of your isolation period.

Please ensure you work out when you need to take your test prior to ordering. We are not authorised to advise you of when you should take this.

Screen4 have opened our clinic locations as drop box facilities for customers to drop their self tests to. This ensures that your samples get to the laboratory the same day. Please note there are certain times that you need to drop samples between. You can check these here.

Alternatively, you will receive a Royal Mail Tracked 24 envelope within your test kit to return the sample to our lab. This can be posted using a Royal Mail Priority Post Box only.

To find your nearest priority post box an collection times visit: www.royalmail.com/services-near-you

  • Click the ‘Show my nearest priority post boxes’ tick box
  • Enter the postcode of where you are staying and select the address
  • View your nearest priority post box and check its collection times

Put the sealed Pathoseal Bag containing the Plastic Sample Tube into the Sample Box. Do not put anything else into the box

Place the sealed Pathoseal Bag into the Royal Mail Return envelope and seal.

Identify the Royal Mail Tracking Number on the returns envelope and make sure you have recorded this.

Take your home test to the nearest PRIORITY Post Box which can be found on the link below:
www.royalmail.com/services-near-you

You can track your parcels journey using the Royal Mail Tracking number you have recorded.

You will receive an email notification when your sample reaches the laboratory. Results will be sent to you within 24-48 hours from receipt at the laboratory.

When your results are ready you will need to log back into your secure account where you can download your results document to print or save to your device.

Due to recent Royal Mail backlogs and delays at the Royal Mail Cambridge hub we are routing all samples via our head office in Barnsley, your sample will be checked in and show as received on your tracking information. We then private courier your samples to the laboratory within 6-8 hours of receipt at our Head Office. This ensures that your sample reaches the laboratory the same day as being delivered to us.

You will receive an additional email to update you that your sample has been checked in at the laboratory. Results are then issued within 24-48 hours from this.

If you are sending your sample back to the laboratory using Royal Mail Priority then you can track your sample's journey using the tracking number on the front of your returns envelope. You will need to make a note of this to ensure you can track. To track your sample's journey, please visit the below link and enter your tracking number:

https://www.royalmail.com/track-your-item

If you are using our drop box service, you won't be able to track your sample's journey. However rest assured, we have multiple drivers that collect samples from each clinic location throughout the day. If you drop your sample to our drop box within the opening times, your sample will reach the laboratory the very same day.

Results will be sent to your online secure account 24-48 hours from receipt at the lab. Your results will be in PDF format and you can save them to your device or you can print them, as required by your destination Immigration Requirements. 

When placing your order via our website you must ensure that you enter all of your details correctly, especially your email address.

Once your order has been placed via our website, you will receive two emails:

  1.  Order/Appointment Confirmation Email.
  2. An invitation to create our secure online account – this is where your your results will be sent to. This email will come from Covid Support and can sometimes fall into junk/spam so keep an eye on those too. Please note if you have previously purchased tests from us, using the same email address you will already have an existing account.

When you receive the emails please create your account and make a note of your username and password. When it comes to the date you need to take the test you must log back into your account to enter your sample barcode number (this connects the result to you).

It is crucial that you enter your sample barcode at the point of taking your test. Please ensure that this is completed on the correct date and at the correct time. Entering your barcode date and time stamps your result and shows on your result document as sample taken on that date and at that time. Please note the Time of Sample taken will show as UTC.

 

 

Our partner laboratory is based in Cambridge – Oncologica UK LTD. Please note this is a different address to our Cambridge Clinic

The lab also has a drop box for you to deliver your samples to 7 days a week.

Oncologica UK Ltd
Suite 2 Newham Building
Chesterford Research Park
Cambridge
CB10 1X

Don’t worry we are experienced with Pre-Travel requirements and our certificates display all relevant information:

  • Full name as displayed on your Passport
  • Passport Number
  • DOB
  • Sample Number (Barcode)
  • Result
  • Sample taken Date and time

This is all taken from the order you place so please make sure you complete all information correctly.

Test and Release, Day and Day 2 & 8 Results are slightly different from Pre-Travel Result documents and they contain more information in line with the Governments Requirements.

Positive: The PCR test has detected SARS-CoV-2. Consult your GP/healthcare provider*

Negative: The PCR test has not detected SARS-Cov-2**

Inconclusive: The PCR test has not returned a result that is clearly positive or negative, for example this may be because the test outcome is on the cusp of detectability, or because the test assay targets multiple markers and only one marker has been detected. Re-swab at the next scheduled time unless clinically indicated to do sooner.

Rejected: Sample damaged and test could not be performed. Re-swab as soon as possible. The reason for rejected samples can include sample damaged in transit, sample tube lid not correctly attached and much more.

Please contact us on 01226 654654 or via email covid19@screen4.org to discuss your options.

Rapid Antigen Self-Test Information

The contents of your Rapid Antigen Test:

  • Test Cartridge Foil Pouch
  • Test Cartridge
  • Test Kit Box
  • Disposable Swab
  • Tube Holder
  • Waste Bag
  • Instructions for Use

Shipment costs to you are covered within the cost of your test.

Pre-Travel Test orders placed before 2.00pm Monday to Thursday will be dispatched the same day for next working day delivery. Any orders placed out of this time please allow 2-3 working days for delivery.

If you are ordering after 2.00pm on a Friday your test kit will be dispatched Monday. Orders are not despatched during the weekend or Bank Holidays.

Day 2 and 2 & 8 tests are dispatched to be delivered on or before your day 2 of quarantine. This will not be before your arrival date into the UK.

We use a courier to ship these to UK addresses only.

Please be aware that Bank Holidays and weekends will disrupt deliveries to you. We do not ship orders during weekends or Bank Holidays.

Deliveries to you during Bank Holidays

Unfortunately due to couriers not operating during the Bank Holiday there will be delays in sending test kits out to home/isolation addresses. No dispatches of self test kits will take place after 14:00pm on Friday. Dispatching of test kits will resume to normal on the returning Tuesday.

We apologise for inconvenience caused. Our clinics however are open over the bank holidays and available to book to have samples taken by a trained clinician as an alternative to the home test.

A full easy to follow instruction guide will be sent to you with your test kit, we have included a short video below to help assist you with this:

To receive your Antigen test results you must follow the steps in our instructions document. You must create your online secure results account and log in at the point of doing your test.

Process:

  • Log in to your account
  • Confirm your personal details
  • Scan the QR code on your sample cartridge – using a device with access to a camera or a smartphone.
  • Ensure that the Sample QR code have been captured in the boxes below the scan button and press submit
  • Carry out your test and wait the 15 minutes to read your result
  • Write down your Unique reference number on a piece of paper (this begins with SCREE)
  • Upload an image of your completed sample cartridge, unique reference number and your open passport (all in one image)
  • Await your results

The above process sends your uploads to a verifier within Screen4, the verifier will check your result and your result will be issued to you via your online secure results account. You can save this PDF to your device and or print.

 

  • Pre-Travel – Within the given time frame required by the country that you are travelling to. We always recommend carrying out the sample on the first day within the travel requirement period. You can find the requirements for each country here: https://www.gov.uk/guidance/travel-advice-novel-coronavirusTest to Return – within 72 hours before returning to the UK.

Please ensure you work out when you need to take your test prior to ordering. We are not authorised to advise you of when you should take this.

To receive your Antigen test results you must follow the steps in our instructions document. You must create your online secure results account and log in at the point of doing your test.

Process:

  • Log in to your account
  • Confirm your personal details
  • Scan the QR code on your sample cartridge – using a device with access to a camera or a smartphone.
  • Ensure that the Sample QR code have been captured in the boxes below the scan button and press submit
  • Carry out your test and wait the 15 minutes to read your result
  • Upload an image of your completed sample with your passport at the side of this
  • Await your results

The above process sends your uploads to a verifier within Screen4, the verifier will check your result and your result will be issued to you via your online secure results account. You can save this PDF to your device and or print.

Don’t worry we are experienced with certificate requirements and our certificates display all relevant information required such as:

  • Full name as displayed on your Passport
  • Passport Number
  • DOB
  • Result
  • Sample taken Date and time

This is all taken from the order you place so please make sure you complete all information correctly.

 

Positive: The Antigen test has detected SARS-CoV-2. Consult your GP/healthcare provider*

Negative: The Antigen test has not detected SARS-Cov-2**

Invalid: No result returned - please re test using a new test kit.

 

Please contact us on 01226 654654 or via email covid19@screen4.org to discuss your options.

Don't worry sometimes technology doesn't like to work the way we expect it to. There is a way around this by following the below steps:

  1. Open your camera on your device (not inside of safe4 just from your device home screen)
  2. Hover your camera over the cartridge until your camera picks up the QR
  3. Click the link that pops up when the QR is detected – this will take you to a google page which contains a 26 digit number (this is your QR barcode)
  4. Copy the full barcode number from the link
  5. Log back into safe4 and paste the barcode number into the two barcode boxes below the scanner
  6. Confirm the test and move to the next step

There is a helpful video linked below

https://vimeo.com/manage/videos/632005485

Clinician Performed Test Information

After placing a booking to attend one of our clinics you will receive an email confirmation of your booking including the time, date and location.

When you arrive at the clinic on the day of your test you must bring along your passport and booking reference number. This will help the clinician locate your booking details.

Our friendly team will talk you through the test and carry this out the sample for you. Our clinic team will also provide you with your sample barcode number to allow you to enter this into your online results account.

Barnsley Clinic

17 Middlewoods Way, Barnlsey, S71 3HR

Monday - Saturday: 8:00am - 5:00pm

Sunday: 8:00am - 4:00pm

 

Birmingham Clinic

26 High St, Sutton Coldfield B72 1UP

Monday - Sunday: 12:00pm - 4:00pm

 

Bristol Clinic

8 Unity Street, Bristol, BS1 5HH

Monday - Sunday: 9:00am - 4:00pm

 

Cambridge Clinic

Unit 13B, Dencora Business Centre, Nuffield Road, Cambridge, CB4 1TG

Monday - Sunday: 9:00am - 5:00pm

 

Harlow Clinic

Lobby Office, Westgate House, West Square, Harlow, Essex, CM20 1YS

Monday - Sunday: 10:00am - 4:00pm

 

London Hammersmith Clinic

Lower Ground Floor Office, 109-111 Fulham Palace Road, Hammersmith, London, W6 8JA

Monday - Sunday: 9:00am - 5:00pm

 

Manchester Clinic

Office 21, 2nd Floor “The Building” HQ, Clippers Quay, Salford Quays, Manchester,  M50 3XP

Monday - Sunday: 10:00am - 4:00pm

Your sample will then be sent to the laboratory directly from our clinic via our private courier for a speedy turnaround of results within 24-48 hours.

Follow this simple guide to change your appointment date/time on your Safe4 account:

 

 

Our partner laboratory is based in Cambridge – Oncologica UK LTD. Please note this is a different address to our Cambridge Clinic

The lab also has a drop box for you to deliver your samples to 7 days a week.

Oncologica UK Ltd
Suite 2 Newham Building
Chesterford Research Park
Cambridge
CB10 1X

Results will be sent to your online secure account 24-48 hours from receipt at the lab. Your results will be in PDF format and you can save them to your device or you can print them, as required by your destination Immigration Requirements. 

When placing your order via our website you must ensure that you enter all of your details correctly, especially your email address.

Once your order has been placed via our website, you will receive two emails:

  1.  Order/Appointment Confirmation Email.
  2. An invitation to create our secure online account – this is where your your results will be sent to. This email will come from Covid Support and can sometimes fall into junk/spam so keep an eye on those too. Please note if you have previously purchased tests from us, using the same email address you will already have an existing account.

When you receive the emails please create your account and make a note of your username and password. When it comes to the date you need to take the test you must log back into your account to enter your sample barcode number (this connects the result to you).

It is crucial that you enter your sample barcode at the point of taking your test. Please ensure that this is completed on the correct date and at the correct time. Entering your barcode date and time stamps your result and shows on your result document as sample taken on that date and at that time. Please note the Time of Sample taken will show as UTC.

Don’t worry we are experienced with Pre-Travel requirements and our certificates display all relevant information:

  • Full name as displayed on your Passport
  • Passport Number
  • DOB
  • Sample Number (Barcode)
  • Result
  • Sample taken Date and time

This is all taken from the order you place so please make sure you complete all information correctly.

Test and Release, Day and Day 2 & 8 Results are slightly different from Pre-Travel Result documents and they contain more information in line with the Governments Requirements.

Positive: The PCR test has detected SARS-CoV-2. Consult your GP/healthcare provider*

Negative: The PCR test has not detected SARS-Cov-2**

Inconclusive: The PCR test has not returned a result that is clearly positive or negative, for example this may be because the test outcome is on the cusp of detectability, or because the test assay targets multiple markers and only one marker has been detected. Re-swab at the next scheduled time unless clinically indicated to do sooner.

Rejected: Sample damaged and test could not be performed. Re-swab as soon as possible. The reason for rejected samples can include sample damaged in transit, sample tube lid not correctly attached and much more.

Please contact us on 01226 654654 or via email covid19@screen4.org to discuss your options.

Understanding the secure results portal

When you have placed your order or booking with us you will receive two emails:
  • An order confirmation – this will be sent to you from covid19@screen4.org
  • An invitation to create a secure online account – this is where you will receive your results. This will be sent to you from Covid Support.
Please ensure you check your spam/junk box as sometimes these emails may drop into there. Please also note that if you have ordered with us before, you will already have a results account set up, so you will not receive another invitation. Your new test will be in your account ready to log in and access. Step 1 – Receive your invitation via email from Covid Support Step 2 – Create your account (make sure you make a note of your username and password) Step 3 – Log in to your account and confirm your personal details Step 4 – Log out of your account until you are ready to take your self-test sample/attend the clinic for your sample taking for you

Additional Help

We are proud to announce that we have been formally approved in agreement with the International Standards requirements of testing and valuation laboratories, making us a fully certified Covid19 testing company.

If you are ordering a day 2 test or a Day 2 & 8 test bundle then you will require a unique reference number to put on your Passenger Locator form before entry into the UK.

This Unique Reference Number is sent to the email address that you use to order your tests with and will be sent to you within your confirmation email (not proof of purchase). This number will begin with SCREE

With all email boxes sometimes emails get lost in the spam/junk folder so please check there too!

The Travel Corridor is also known as the Common Travel Area - The Common Travel Area (CTA) is a long-standing arrangement between the UK, the Crown Dependencies (Bailiwick of Jersey, Bailiwick of Guernsey and the Isle of Man) and Ireland.

This means that any country out of this corridor must be noted on your Day 2 or Day 2&8 booking. For this question you need to select the date that you are departing from the Amber or Green country to return to the UK.

Don’t worry if you have entered your information incorrectly, we can update this for you. We can only accept changes in writing so please email your requested changes across to covid19@screen4.org.

After creating your account you will have received an email to say thank you for creating your account. This email will contain your username. Search your emails for an email from Covid Testing.

This is located next to the billing address, if you are ordering a self test make sure you fill the shipping details in correctly.

Your results are sent to you via your secure online results portal as soon as they're available from the laboratory. Results can take between 24-48 hours from receipt at the laboratory, not from when the sample was taken.

Our self-test orders are dispatched the same day if ordered before 2pm, Monday to Thursday. If you order after 2pm your order will not be picked up until the following day and dispatched that day for next day delivery:

For example: if you place an order at 2.45pm on Monday - your order will be picked up Tuesday am and dispatched for delivery to you on Wednesday.

If you place an order on a Friday before 2pm then your order will be dispatched Friday to be delivered Monday (with the exception of bank holidays).

If you place an order during weekends please note that no dispatches take place until the following working day.

For example: if you place an order at 3pm on a Friday your order will not be picked up until Monday and dispatched to you for delivery on Tuesday (with the exception of bank holidays).

Ordering before a bank holiday - orders placed before 2pm on a Friday before the bank holiday your order will be dispatched to be delivered on the following Tuesday.

Ordering during a bank holiday - orders placed after 2pm on a Friday before the bank holiday your order will be picked up Tuesday and dispatched to be delivered on the Wednesday.

Please note day 2 and day 2&8 tests are dispatched to arrive in time for your arrival date into the UK.

Following the recent UK Gov update regarding testing for Day 2 arrivals, some customers may need to upgrade to a PCR day 2 Test.

If your antigen test has already left our facility or you have already received your antigen test kit, unfortunately there is no return or refund available. However we will offer you a discount to use at the checkout towards your Day 2 PCR test.

If your test kit has not yet left our facility then we can upgrade your test to a PCR test. Contact us on 01226 654654 option 1, via email covid19@scren4.org or via webchat to discuss your options.

In order to enter the UK the UK Gov require you to enter a valid unique reference number (this is your SCREE number). SCREE numbers for antigen tests are different to PCR tests therefore the scree number you have been issued with the antigen test will become invalid if arriving into the UK after 4am 30th November.

Please ensure that you are complying with Government Requirements.

Contacting Screen4

You can contact us Monday to Friday 8am-8pm and 10am-4pm during weekends and Bank Holidays.

Telephone: 01226 654654 option 1

Webchat: Click the livechat widget which will pop up in the bottom right hand corner of your screen

Email: covid19@screen4.org

Don't panic, our lines are extremely busy but please be patient with us we endeavour to answer your calls as soon as possible.

Emailing us with all relevant and correct information helps us resolve your query easily so please be sure to add as much information as possible.

Please also try out our virtual assistant which should pop in the bottom right hand corner of our website! This can answer many frequently asked questions regarding testing, test types and deliveries or it can send you through to one our livechat staff operators if you can't find your answer there. There may be a wait on live chat if our agents are be busy chatting to other customers - please be patient and we will get to you as soon as possible.

Still have questions?

If you can't find the answers you're looking for in our FAQs, you can always contact us and we will aim to get back to you as soon as possible.