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FAQs

Understanding the different Test Requirements

Now that overseas travel has resumed, you may find that you require a PCR test and a laboratory certificate or a Rapid Antigen Test and Certificae to prove that you are Covid19 free and fit to fly.

Countries across the Globe have enforced local immigration restrictions and they recommend that people travelling need to have a PCR test carried out 48, 72 or 96 hours prior to travelling! Screen4 can provide you with the testing and the certification for this.

These tests can be completed as a ‘Self-Test’ or a ‘Clinician Performed Test'.

Advice for testing:
You will need to check the entry requirements for the country you are travelling to, you can do this here:

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

It is the consumers responsibility to ensure that you check the requirements for the country you are travelling to and to ensure that your sample is taken within the given time frame. Screen4 can not advise you of this and are not liable for any tests carried out outside of your travel requirement window.

PCR Self-Test Information

The contents of our Covid19 PCR self-test kit includes:

  • Swab
  • Plastic Sample Collection Tube
  • Instructions Guide
  • Pathoseal Bag
  • Return Box
  • Royal Mail Returns Envelope

Shipment costs to you are covered within the cost of your test.

Pre-Travel Test orders placed before 2.00pm Monday to Thursday will be dispatched the same day for next working day delivery. Any orders placed out of this time please allow 2-3 working days for delivery.

If you are ordering after 2.00pm on a Friday your test kit will be dispatched Monday. Orders are not despatched during the weekend or Bank Holidays.

Day 2 and 2 & 8 tests are dispatched to be delivered on or before your day 2 of quarantine. This will not be before your arrival date into the UK.

We use a courier to ship these to UK addresses only.

Please be aware that Bank Holidays and weekends will disrupt deliveries to you. We do not ship orders during weekends or Bank Holidays.

Deliveries to you during Bank Holidays

Unfortunately due to couriers not operating during the Bank Holiday there will be delays in sending test kits out to home/isolation addresses. No dispatches of self test kits will take place after 14:00pm on Friday. Dispatching of test kits will resume to normal on the returning Tuesday.

We apologise for inconvenience caused. Our clinics however are open over the bank holidays and available to book to have samples taken by a trained clinician as an alternative to the home test.

You need to take your sample within the time frame stated by the destination you are travelling to.

Taking your self-test is easy but we have a helpful link to the NHS video below which may help guide you through the process:

https://www.youtube.com/watch?v=zCqo7MhQT6U

Click here to see our online Instructions Booklet – you will receive a copy of this within your test kit.

  • Pre-Travel – Within the given time frame required by the country that you are travelling to. We always recommend carrying out the sample on the first day within the travel requirement period. You can find the requirements for each country here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus
  • Day 2 Test – on day 2 of arriving back into the UK, please note this can also be taken on your arrival date or day 1.
  • Day 2 & 8 Tests – one or before the 2nd day of your isolation period and on the 8th day of your isolation period.
  • Test to Release – on or after the 5th day of your isolation period.

Please ensure you work out when you need to take your test prior to ordering. We are not authorised to advise you of when you should take this.

Screen4 have opened our clinic locations as drop box facilities for customers to drop their self tests to. This ensures that your samples get to the laboratory the following day. Please note there are certain times that you need to drop samples between. You can check these here.

Alternatively, you will receive a Royal Mail Tracked 24 envelope within your test kit to return the sample to our lab. This can be posted using a Royal Mail Priority Post Box only.

To find your nearest priority post box an collection times visit: www.royalmail.com/services-near-you

  • Click the ‘Show my nearest priority post boxes’ tick box
  • Enter the postcode of where you are staying and select the address
  • View your nearest priority post box and check its collection times

Put the sealed Pathoseal Bag containing the Plastic Sample Tube into the Sample Box. Do not put anything else into the box

Place the sealed Pathoseal Bag into the Royal Mail Return envelope and seal.

Identify the Royal Mail Tracking Number on the returns envelope and make sure you have recorded this.

Take your home test to the nearest PRIORITY Post Box which can be found on the link below:
www.royalmail.com/services-near-you

You can track your parcels journey using the Royal Mail Tracking number you have recorded.

You will receive an email notification when your sample reaches the laboratory. Results will be sent to you within 24-48 hours from receipt at the laboratory.

When your results are ready you will need to log back into your secure account where you can download your results document to print or save to your device.

 

If you are sending your sample back to the laboratory using Royal Mail Priority then you can track your sample's journey using the tracking number on the front of your returns envelope. You will need to make a note of this to ensure you can track. To track your sample's journey, please visit the below link and enter your tracking number:

https://www.royalmail.com/track-your-item

If you are using our drop box service, you won't be able to track your sample's journey. However rest assured, we have multiple drivers that collect samples from each clinic location throughout the day. If you drop your sample to our drop box within the opening times, your sample will reach the laboratory the very same day.

Results will be sent to your online secure account 24-48 hours from receipt at the lab. Your results will be in PDF format and you can save them to your device or you can print them, as required by your destination Immigration Requirements. 

When placing your order via our website you must ensure that you enter all of your details correctly, especially your email address.

Once your order has been placed via our website, you will receive two emails:

  1.  Order/Appointment Confirmation Email.
  2. An invitation to create our secure online account – this is where your your results will be sent to. This email will come from Covid Support and can sometimes fall into junk/spam so keep an eye on those too. Please note if you have previously purchased tests from us, using the same email address you will already have an existing account.

When you receive the emails please create your account and make a note of your username and password. When it comes to the date you need to take the test you must log back into your account to enter your sample barcode number (this connects the result to you).

It is crucial that you enter your sample barcode at the point of taking your test. Please ensure that this is completed on the correct date and at the correct time. Entering your barcode date and time stamps your result and shows on your result document as sample taken on that date and at that time. Please note the Time of Sample taken will show as UTC.

 

 

Our partner laboratory is based in Cambridge – Oncologica UK LTD. Please note this is a different address to our Cambridge Clinic

The lab also has a drop box for you to deliver your samples to 7 days a week.

Oncologica UK Ltd
Suite 2 Newham Building
Chesterford Research Park
Cambridge
CB10 1X

Don’t worry we are experienced with Pre-Travel requirements and our certificates display all relevant information:

  • Full name as displayed on your Passport
  • Passport Number
  • DOB
  • Sample Number (Barcode)
  • Result
  • Sample taken Date and time

This is all taken from the order you place so please make sure you complete all information correctly.

Test and Release, Day and Day 2 & 8 Results are slightly different from Pre-Travel Result documents and they contain more information in line with the Governments Requirements.

Positive: The PCR test has detected SARS-CoV-2. Consult your GP/healthcare provider*

Negative: The PCR test has not detected SARS-Cov-2**

Inconclusive: The PCR test has not returned a result that is clearly positive or negative, for example this may be because the test outcome is on the cusp of detectability, or because the test assay targets multiple markers and only one marker has been detected. Re-swab at the next scheduled time unless clinically indicated to do sooner.

Rejected: Sample damaged and test could not be performed. Re-swab as soon as possible. The reason for rejected samples can include sample damaged in transit, sample tube lid not correctly attached and much more.

Please contact us on 01226 654654 or via email covid19@screen4.org to discuss your options.

Rapid Antigen Self-Test Information

The contents of your Rapid Antigen Test:

  • Test Cartridge Foil Pouch
  • Test Cartridge
  • Test Kit Box
  • Disposable Swab
  • Tube Holder
  • Waste Bag
  • Instructions for Use

Shipment costs to you are covered within the cost of your test.

Pre-Travel Test orders placed before 2.00pm Monday to Thursday will be dispatched the same day for next working day delivery. Any orders placed out of this time please allow 2-3 working days for delivery.

If you are ordering after 2.00pm on a Friday your test kit will be dispatched Monday. Orders are not despatched during the weekend or Bank Holidays.

Day 2 and 2 & 8 tests are dispatched to be delivered on or before your day 2 of quarantine. This will not be before your arrival date into the UK.

We use a courier to ship these to UK addresses only.

Please be aware that Bank Holidays and weekends will disrupt deliveries to you. We do not ship orders during weekends or Bank Holidays.

Deliveries to you during Bank Holidays

Unfortunately due to couriers not operating during the Bank Holiday there will be delays in sending test kits out to home/isolation addresses. No dispatches of self test kits will take place after 14:00pm on Friday. Dispatching of test kits will resume to normal on the returning Tuesday.

We apologise for inconvenience caused. Our clinics however are open over the bank holidays and available to book to have samples taken by a trained clinician as an alternative to the home test.

A full easy to follow instruction guide will be sent to you with your test kit, we have included a short video below to help assist you with this:

To receive your Antigen test results you must follow the steps in our instructions document. You must create your online secure results account and log in at the point of doing your test.

Process:

  • Log in to your account
  • Confirm your personal details
  • Scan the QR code on your sample cartridge – using a device with access to a camera or a smartphone.
  • Ensure that the Sample QR code have been captured in the boxes below the scan button and press submit
  • Carry out your test and wait the 15 minutes to read your result
  • Write down your Unique reference number on a piece of paper (this begins with SCREE)
  • Upload a CLEAR image of your completed sample cartridge, unique reference number and your open passport (all in one image)
  • Await your results

The above process sends your uploads to a verifier within Screen4, the verifier will check your result and your result will be issued to you via your online secure results account. You can save this PDF to your device and or print.

Please note: If the image submitted is not clear and all the details cannot be read or scanned (QR code) then the test will NOT be verified, and you will need to resubmit the image

Click here to see a helpful video on how to take your test: https://youtu.be/Kb2iiXdZb1s

 

 

 

  • Pre-Travel – Within the given time frame required by the country that you are travelling to. We always recommend carrying out the sample on the first day within the travel requirement period. You can find the requirements for each country here: https://www.gov.uk/guidance/travel-advice-novel-coronavirusTest to Return – within 72 hours before returning to the UK.

Please ensure you work out when you need to take your test prior to ordering. We are not authorised to advise you of when you should take this.

To receive your Antigen test results you must follow the steps in our instructions document. You must create your online secure results account and log in at the point of doing your test.

Process:

  • Log in to your account
  • Confirm your personal details
  • Scan the QR code on your sample cartridge – using a device with access to a camera or a smartphone.
  • Ensure that the Sample QR code have been captured in the boxes below the scan button and press submit
  • Carry out your test and wait the 15 minutes to read your result
  • Upload an image of your completed sample with your passport at the side of this
  • Await your results

The above process sends your uploads to a verifier within Screen4, the verifier will check your result and your result will be issued to you via your online secure results account. You can save this PDF to your device and or print.

Don’t worry we are experienced with certificate requirements and our certificates display all relevant information required such as:

  • Full name as displayed on your Passport
  • Passport Number
  • DOB
  • Result
  • Sample taken Date and time

This is all taken from the order you place so please make sure you complete all information correctly.

 

Positive: The Antigen test has detected SARS-CoV-2. Consult your GP/healthcare provider*

Negative: The Antigen test has not detected SARS-Cov-2**

Invalid: No result returned - please re test using a new test kit.

 

Please contact us on 01226 654654 or via email covid19@screen4.org to discuss your options.

Don't worry sometimes technology doesn't like to work the way we expect it to. There is a way around this by following the below steps:

  1. Open your camera on your device (not inside of safe4 just from your device home screen)
  2. Hover your camera over the cartridge until your camera picks up the QR
  3. Click the link that pops up when the QR is detected – this will take you to a google page which contains a 26 digit number (this is your QR barcode)
  4. Copy the full barcode number from the link
  5. Log back into safe4 and paste the barcode number into the two barcode boxes below the scanner
  6. Confirm the test and move to the next step

There is a helpful video linked below

https://vimeo.com/manage/videos/632005485

Clinician Performed Test Information

After placing a booking to attend one of our clinics you will receive an email confirmation of your booking including the time, date and location.

When you arrive at the clinic on the day of your test you must bring along your passport and booking reference number. This will help the clinician locate your booking details.

Our friendly team will talk you through the test and carry this out the sample for you. Our clinic team will also provide you with your sample barcode number to allow you to enter this into your online results account.

Barnsley Clinic

17 Middlewoods Way, Barnlsey, S71 3HR

Monday - Saturday: 8:00am - 5:00pm

Sunday: 8:00am - 4:00pm

Cirencester Clinic

Estate Farm Office, West Lane, Kemble, Cirencester, Gloucestershire, GL7 6AB

Monday – Sunday: 12:00am – 4:00pm

Drop Box closes at 4pm

Your sample will then be sent to the laboratory  the following day, directly from our clinic via our private courier for a speedy turnaround of results within 24-48 hours.

Follow this simple guide to change your appointment date/time on your Safe4 account:

 

 

Our partner laboratory is based in Cambridge – Oncologica UK LTD. Please note this is a different address to our Cambridge Clinic

The lab also has a drop box for you to deliver your samples to 7 days a week.

Oncologica UK Ltd
Suite 2 Newham Building
Chesterford Research Park
Cambridge
CB10 1X

Results will be sent to your online secure account 24-48 hours from receipt at the lab. Your results will be in PDF format and you can save them to your device or you can print them, as required by your destination Immigration Requirements. 

When placing your order via our website you must ensure that you enter all of your details correctly, especially your email address.

Once your order has been placed via our website, you will receive two emails:

  1.  Order/Appointment Confirmation Email.
  2. An invitation to create our secure online account – this is where your your results will be sent to. This email will come from Covid Support and can sometimes fall into junk/spam so keep an eye on those too. Please note if you have previously purchased tests from us, using the same email address you will already have an existing account.

When you receive the emails please create your account and make a note of your username and password. When it comes to the date you need to take the test you must log back into your account to enter your sample barcode number (this connects the result to you).

It is crucial that you enter your sample barcode at the point of taking your test. Please ensure that this is completed on the correct date and at the correct time. Entering your barcode date and time stamps your result and shows on your result document as sample taken on that date and at that time. Please note the Time of Sample taken will show as UTC.

Don’t worry we are experienced with Pre-Travel requirements and our certificates display all relevant information:

  • Full name as displayed on your Passport
  • Passport Number
  • DOB
  • Sample Number (Barcode)
  • Result
  • Sample taken Date and time

This is all taken from the order you place so please make sure you complete all information correctly.

Test and Release, Day and Day 2 & 8 Results are slightly different from Pre-Travel Result documents and they contain more information in line with the Governments Requirements.

Positive: The PCR test has detected SARS-CoV-2. Consult your GP/healthcare provider*

Negative: The PCR test has not detected SARS-Cov-2**

Inconclusive: The PCR test has not returned a result that is clearly positive or negative, for example this may be because the test outcome is on the cusp of detectability, or because the test assay targets multiple markers and only one marker has been detected. Re-swab at the next scheduled time unless clinically indicated to do sooner.

Rejected: Sample damaged and test could not be performed. Re-swab as soon as possible. The reason for rejected samples can include sample damaged in transit, sample tube lid not correctly attached and much more.

Please contact us on 01226 654654 or via email covid19@screen4.org to discuss your options.

Our partner laboratory is based in Cambridge – Oncologica UK LTD. Please note this is a different address to our Cambridge Clinic

The lab also has a drop box for you to deliver your samples to 7 days a week.

Oncologica UK Ltd
Suite 2 Newham Building
Chesterford Research Park
Cambridge
CB10 1X

Understanding the secure results portal

When you have placed your order or booking with us you will receive two emails:
  • An order confirmation – this will be sent to you from covid19@screen4.org
  • An invitation to create a secure online account – this is where you will receive your results. This will be sent to you from Covid Support.
Please ensure you check your spam/junk box as sometimes these emails may drop into there. Please also note that if you have ordered with us before, you will already have a results account set up, so you will not receive another invitation. Your new test will be in your account ready to log in and access. Step 1 – Receive your invitation via email from Covid Support Step 2 – Create your account (make sure you make a note of your username and password) Step 3 – Log in to your account and confirm your personal details Step 4 – Log out of your account until you are ready to take your self-test sample/attend the clinic for your sample taking for you

Additional Help

We are proud to announce that we have been formally approved in agreement with the International Standards requirements of testing and valuation laboratories, making us a fully certified Covid19 testing company.

If you are ordering a day 2 test or a Day 2 & 8 test bundle then you will require a unique reference number to put on your Passenger Locator form before entry into the UK.

This Unique Reference Number is sent to the email address that you use to order your tests with and will be sent to you within your confirmation email (not proof of purchase). This number will begin with SCREE

With all email boxes sometimes emails get lost in the spam/junk folder so please check there too!

The Travel Corridor is also known as the Common Travel Area - The Common Travel Area (CTA) is a long-standing arrangement between the UK, the Crown Dependencies (Bailiwick of Jersey, Bailiwick of Guernsey and the Isle of Man) and Ireland.

This means that any country out of this corridor must be noted on your Day 2 or Day 2&8 booking. For this question you need to select the date that you are departing from the Amber or Green country to return to the UK.

Don’t worry if you have entered your information incorrectly, we can update this for you. We can only accept changes in writing so please email your requested changes across to covid19@screen4.org.

After creating your account you will have received an email to say thank you for creating your account. This email will contain your username. Search your emails for an email from Covid Testing.

This is located next to the billing address, if you are ordering a self test make sure you fill the shipping details in correctly.

Your results are sent to you via your secure online results portal as soon as they're available from the laboratory. Results can take between 24-48 hours from receipt at the laboratory, not from when the sample was taken.

Our self-test orders are dispatched the same day if ordered before 2pm, Monday to Thursday. If you order after 2pm your order will not be picked up until the following day and dispatched that day for next day delivery:

For example: if you place an order at 2.45pm on Monday - your order will be picked up Tuesday am and dispatched for delivery to you on Wednesday.

If you place an order on a Friday before 2pm then your order will be dispatched Friday to be delivered Monday (with the exception of bank holidays).

If you place an order during weekends please note that no dispatches take place until the following working day.

For example: if you place an order at 3pm on a Friday your order will not be picked up until Monday and dispatched to you for delivery on Tuesday (with the exception of bank holidays).

Ordering before a bank holiday - orders placed before 2pm on a Friday before the bank holiday your order will be dispatched to be delivered on the following Tuesday.

Ordering during a bank holiday - orders placed after 2pm on a Friday before the bank holiday your order will be picked up Tuesday and dispatched to be delivered on the Wednesday.

Please note day 2 and day 2&8 tests are dispatched to arrive in time for your arrival date into the UK.

Contacting Screen4

You can contact us Monday to Friday 9.00 - 17.00 (GMT) weekend and bank holidays 10:00 – 16:00 (GMT)

Telephone: 01226 654654 option 1

Webchat: Click the livechat widget which will pop up in the bottom right hand corner of your screen

Contact Form: Visit: https://screen4.org/contact/ 

Don't panic, our lines are extremely busy but please be patient with us we endeavour to answer your calls as soon as possible.

Emailing us with all relevant and correct information helps us resolve your query easily so please be sure to add as much information as possible.

Please also try out our virtual assistant which should pop in the bottom right hand corner of our website! This can answer many frequently asked questions regarding testing, test types and deliveries or it can send you through to one our livechat staff operators if you can't find your answer there. There may be a wait on live chat if our agents are be busy chatting to other customers - please be patient and we will get to you as soon as possible.

Still have questions?

If you can't find the answers you're looking for in our FAQs, you can always contact us and we will aim to get back to you as soon as possible.